Terms and Conditions – but first a disclaimer!
At the onset of the therapy I will ask you for details of your health, family, hobbies and interests, your likes and dislikes…
These questions are not intended to be intrusive, but form an important part of planning therapy which is most effective when tailored to the individual.
I am unable to offer medical advice, so please ensure that you consult your GP if you have any concerns.
If I have any concerns about your medical issues I may refer you back to your GP.
I will not accept any threatening, dangerous or offensive behaviour.
If I believe that you are under the influence of alcohol or drugs our sessions will be terminated.
At all times your well being and privacy will be given the highest priority.
Any information held on you will remain confidential; however, should you, in the course of a session, reveal information which could relate to a Child Protection issue or criminal activity, I will have no alternative but to pass this information on to the appropriate authorities.
Terms and Conditions
It is our aim to ensure that we offer all our clients the best possible service. Please help us run a smooth and professional service by observing the following booking conditions.
Cancellation: Please note that at least 48 hours notice is required to make a cancellation without charge. If less than 48 hours but more than 24, half fee applies. Less than 24 hours notice will incur a full fee.
Investment for therapy and estimated number of sessions will be discussed before booking, and it is usual to pay for the full therapy programme upfront as it helps secure your commitment to the treatment.
Payment: Bank transfer is the preferred option.
Prices are usually quoted per treatment programme and not per session. For example if your therapy covers up to six sessions, but the work is completed in four, the investment is the same. No refunds will be issued if you decide to terminate once therapy has already commenced.* We do understand that life can get in the way and hold your therapy open for a maximum of 12 months from commencement however we do not encourage this practice as it reduces the efficiency of the therapy.
*Our Stop Smoking session has a high success rate in one session, however we do offer a follow up session within the following 3 months if necessary. Please ask the therapist for details. The use of e-cigarettes, nicotine patches and gum invalidates this offer.
Session times: Sessions are 50-60 minutes long, with the exception of our Stop Smoking programme which could be up to 90 minutes, and as per appointment times. If you are more than 15 minutes late, it is unlikely that we will be able to extend the session accordingly. Full charges apply. Longer sessions, if required, are charged pro-rata.
As every individual is unique it is not possible to offer a guarantee of success, but be assured that we will use our experience and training to help you achieve your goals.
We value your privacy
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Phone/text: 07910 407878